Our Delivery Policy

Please note, delivery does not include furniture, lamps, wall frames and mirrors. These items are 'collection only' from our stores and are not delivered unless discussed prior with the Flutterbyes Online Team.

We use UKMail, Inpost, My Hermes & Royal Mail for our deliveries.

• Tracked delivery: Delivered 3 to 5 working days: £3.99
• Orders over £20.00: Delivered 3 to 5 working days: FREE

In most cases, orders placed will be dispatched within 2 working days, and then delivered within 2 to 3 working days.

Unfortunately we do not dispatch orders outside the UK & Non-UK Mainland, including BFPO address.

We aim to dispatch orders daily with exception to weekends & bank holidays. At peak times such as Christmas we cannot guarantee your order will be dispatched the same day as the order was placed, but we will endeavour to try our very best!

We cannot be held responsible for any delays caused by our courier services, nor can we be responsible if you have gave us an incorrect shipping address or asked to leave with a neighbour and not received your parcel when we have the delivery confirmation.

Our Online Return Policy

We always want you to be happy with your purchase. In the event you are ever unhappy with your purchase, we at Flutterbyes want to make sure it is put right. You can simply return the item(s) to us in its original condition, packing

and any enclosed documentation within 14 days of receipt. Upon receiving the returned item we will endeavour to refund you within 5 working days.

Please note:

• Item(s) will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item(s) must be returned to the address specified in the delivery note to us in its original condition, packaging and any enclosed documentation.
• The item(s) purchases is your responsibility until it has reached us. We recommend that you send the item(s) using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility and will not be refunded.
• Delivery charges are only refundable where goods are faulty. However, please get in contact with us first prior as we may be able to provide a returns label or send you out a replacement without you needing to return the item.

Return Address

Flutterbyes

87 Broadway

Bexleyheath

DA6 7JN

Return In-Store

Alternatively, any online purchase are able to be returned to any of our stores.

Damaged Items

If your item(s) has been damaged in transit, please email a photograph to online@flutterbyes.co.ukwithin 24 hours of receiving the item.

Faulty Items

If you believe your item is faulty please contact us and we will be happy to help. We may be able to provide you with a returns label or send you out a replacement product without you needing to return the faulty item.

Further Questions?

If you have any further questions regarding our returns policy please feel free to contact us

PayPal

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk