Our Delivery Policy

Please note, delivery does not include furniture, lamps, wall frames and mirrors. These items are 'collection only' from our stores and are not delivered unless discussed prior with the Flutterbyes Online Team.


We use Royal Mail 48 to send your parcels to you

  • Tracked delivery: Delivered 3 to 5 working days: £3.99
  • Orders over £20.00: Delivered 3 to 5 working days: FREE

In most cases, orders placed will be dispatched within 2 working days, and then delivered within 2 to 3 working days.

Unfortunately we do not dispatch orders outside the UK & Non-UK Mainland, including BFPO address.

We aim to dispatch orders daily with exception to weekends & bank holidays. At peak times such as Christmas we cannot guarantee your order will be dispatched the same day as the order was placed, but we will endeavour to try our very best!

We cannot be held responsible for any delays caused by our courier services, nor can we be responsible if you have gave us an incorrect shipping address or asked to leave with a neighbour and not received your parcel when we have the delivery confirmation.




Customer Testimonials

Thank you so much for your help, customer service was fantastic, so thank you again!


Hi, I received this today and all looks good thanks again for excellent customer service


I made an enquiry online asking if it was possible to have a delivery made at Bluewater instead of my home, Angie contacted me via email and said what i wanted would be delivered to Bluewater, excellent service, well worth the money paid


Fantastic place, could have spent lots of money on Christmas here! Brilliant quality and well worth the money


I have just received this beautiful ragdoll, a gift for my granddaughter. she is adorable, well made . well wrapped. well done Flutterbyes. you can always be relied upon for a special gift

Maureen G

Fantastic service, excellent product, will be regular customer as so much to choose from both in store and online :)


Clock arrived next day very well packaged, easy to hang and excellent quality, would recommend


I had to get this as it really suits my family ! great service fast delivery thanks


Love it ,came very fast and much cheaper than other shops. Would shop here again . Ps love the stuff you sell thanks

David B