Our Online Return Policy

We always want you to be happy with your purchase. In the event you are ever unhappy with your purchase, we at Flutterbyes want to make sure it is put right. You can simply return the item(s) to us in its original condition, packing and any enclosed documentation within 14 days of receipt. Upon receiving the returned item we will endeavour to refund you within 5 working days.


Please note:

  • Item(s) will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. Theitem(s) must be returned to the address specified in the delivery note to us in its original condition, packaging and any enclosed documentation.
  • The item(s) purchases is your responsibility until it has reached us. We recommend that you send the item(s) using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility and will not be refunded.
  • Delivery charges are only refundable where goods are faulty. However, please get in contact with us first as we may be able to provide a return label or send you out a replacement without you need to return the faulty product.

Return Address


87 Broadway




Return In-Store

Alternatively, any online purchase are able to be returned to any of our stores.

Faulty Items

If you believe your item is faulty please get in contact us and we will be happy to help. We may be able to provide you with a returns label or send you out a replacement product without you needing to return the faulty item.

Damaged Items

If your item(s) has been damaged in transit, please email a photograph to online@flutterbyes.co.ukwithin 24 hours of receiving the item.

Further Questions?

If you have any further questions regarding our returns policy please feel free to contact us

Customer Testimonials

Thank you so much for your help, customer service was fantastic, so thank you again!


Hi, I received this today and all looks good thanks again for excellent customer service


I made an enquiry online asking if it was possible to have a delivery made at Bluewater instead of my home, Angie contacted me via email and said what i wanted would be delivered to Bluewater, excellent service, well worth the money paid


Fantastic place, could have spent lots of money on Christmas here! Brilliant quality and well worth the money


I have just received this beautiful ragdoll, a gift for my granddaughter. she is adorable, well made . well wrapped. well done Flutterbyes. you can always be relied upon for a special gift

Maureen G

Fantastic service, excellent product, will be regular customer as so much to choose from both in store and online :)


Clock arrived next day very well packaged, easy to hang and excellent quality, would recommend


I had to get this as it really suits my family ! great service fast delivery thanks


Love it ,came very fast and much cheaper than other shops. Would shop here again . Ps love the stuff you sell thanks

David B