Our Online Return Policy
We always want you to be happy with your purchase. In the event you are ever unhappy with your purchase, we at Flutterbyes want to make sure it is put right. You can simply return the item(s) to us in its original condition, packing and any enclosed documentation within 14 days of receipt. Upon receiving the returned item we will endeavour to refund you within 5 working days.
- Item(s) will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. Theitem(s) must be returned to the address specified in the delivery note to us in its original condition, packaging and any enclosed documentation.
- The item(s) purchases is your responsibility until it has reached us. We recommend that you send the item(s) using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility and will not be refunded.
- Delivery charges are only refundable where goods are faulty. However, please get in contact with us first as we may be able to provide a return label or send you out a replacement without you need to return the faulty product.
Alternatively, any online purchase are able to be returned to any of our stores.
If you believe your item is faulty please get in contact us and we will be happy to help. We may be able to provide you with a returns label or send you out a replacement product without you needing to return the faulty item.
If your item(s) has been damaged in transit, please email a photograph to firstname.lastname@example.org 24 hours of receiving the item.
If you have any further questions regarding our returns policy please feel free to contact us