Privacy & cookies policy

We understand that your privacy is important and we will treat any personal information you provide to us as confidential and this will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party.

Personal information

We will only collect information about you if you willingly provide it. Please ensure you update your personal details if any of your details change. In order to do any of the following, you will need to provide us with certain details:

  • Place an order;
  • Sign up for emails;
  • Receive special offers and promotions
  • Provide feedback to us.

The details you provide may include your name, email address, product selections, delivery address, telephone number, credit or debit card number, the card's expiry date and billing address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

  • When you use this website, we may collect, store and use the following kinds of data: Information about your PC and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of pages viewed to administer the website and improve the website and our services to you
  • Information relating to any transactions carried out between you and Flutterbyes on or in relation to this website, including information relating to any purchases you make of our goods and/or services. We will use information to fulfill any order and to communicate with you when necessary.
  • Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information
  • Information that you provide to us for the purpose of signing up for our email newsletters

Personal data submitted to us will be used for the purposes specified in this section or as found elsewhere in the relevant parts of the website. We may use your personal information to:

  • Administer the website
  • Improve your browsing experience by developing and improving the design and layout of the website, through the monitoring of your usage
  • Process your orders; and
  • Provide you with information such as news regarding the website, new services and special offers or promotions that may be of interest to you via email, or by mobile phone.

Keeping in touch with you

We want to keep you up to date with key information about new ranges, promotional offers and what's coming soon to Flutterbyes stores. We may also use your details to send you information, via email, or mobile phone, about other goods and services we sell or for our research purposes. If you have registered to receive information from us, you can remove your email address from our list by using the 'unsubscribe' links at the bottom of the promotional emails we send you, or by changing your preferences

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes.

We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

  • Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see the Google Privacy policy.
  • Google Maps. [Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Customer Testimonials

Thank you so much for your help, customer service was fantastic, so thank you again!

Emily

Hi, I received this today and all looks good thanks again for excellent customer service

Louise

I made an enquiry online asking if it was possible to have a delivery made at Bluewater instead of my home, Angie contacted me via email and said what i wanted would be delivered to Bluewater, excellent service, well worth the money paid

Marianne

Fantastic place, could have spent lots of money on Christmas here! Brilliant quality and well worth the money

Alison

I have just received this beautiful ragdoll, a gift for my granddaughter. she is adorable, well made . well wrapped. well done Flutterbyes. you can always be relied upon for a special gift

Maureen G

Fantastic service, excellent product, will be regular customer as so much to choose from both in store and online :)

S.Hill

Clock arrived next day very well packaged, easy to hang and excellent quality, would recommend

Mark

I had to get this as it really suits my family ! great service fast delivery thanks

Sophie

Love it ,came very fast and much cheaper than other shops. Would shop here again . Ps love the stuff you sell thanks

David B