Our Delivery Policy

Please note, delivery does not include furniture and mirrors unless otherwise marked. Furniture and mirrors are 'collection only' are not delivered unless discussed prior with the Flutterbyes Online Team.

 

Mirrors Marked for Delivery

 

For mirrors marked as free delivery we enlist the services of Fragilistics Ltd, the only dedicated mirror delivery company to deliver your order. 

 

They endeavour to deliver all goods within 6 working days, although some products may take longer. 

 

This is a single man delivery service & assistance may be required at the delivery address. Upon placing your order you will receive an email notifying you of your estimated delivery date. At the earliest opportunity, you will be advised of the exact day delivery will happen. Our driver will call 30-60 minutes prior to delivery subject to the correct telephone number being supplied with your order.



 

All Other Items

 

For all other items, we use UKMail, Inpost & My Hermes, this offers you a signed for delivery service so you can shop with confidence.

  • Tracked delivery: Delivered 3 to 5 working days: £3.99
  • Orders over £50.00: Delivered 3 to 5 working days: FREE

In most cases, orders placed will be dispatched within 2 working days, and then delivered within 2 to 3 working days.

Unfortunately we do not dispatch orders outside the UK & Non-UK Mainland, including BFPO address.

We aim to dispatch orders daily with exception to weekends & bank holidays. At peak times such as Christmas we cannot guarantee your order will be dispatched the same day as the order was placed, but we will endeavour to try our very best!

We cannot be held responsible for any delays caused by our courier services, nor can we be responsible if you have gave us an incorrect shipping address or asked to leave with a neighbour and not received your parcel when we have the delivery confirmation.

 

 

 

Customer Testimonials

Thank you so much for your help, customer service was fantastic, so thank you again!

Emily

Hi, I received this today and all looks good thanks again for excellent customer service

Louise

I made an enquiry online asking if it was possible to have a delivery made at Bluewater instead of my home, Angie contacted me via email and said what i wanted would be delivered to Bluewater, excellent service, well worth the money paid

Marianne

Fantastic place, could have spent lots of money on Christmas here! Brilliant quality and well worth the money

Alison

I have just received this beautiful ragdoll, a gift for my granddaughter. she is adorable, well made . well wrapped. well done Flutterbyes. you can always be relied upon for a special gift

Maureen G

Fantastic service, excellent product, will be regular customer as so much to choose from both in store and online :)

S.Hill

Clock arrived next day very well packaged, easy to hang and excellent quality, would recommend

Mark

I had to get this as it really suits my family ! great service fast delivery thanks

Sophie

Love it ,came very fast and much cheaper than other shops. Would shop here again . Ps love the stuff you sell thanks

David B