Our Delivery Policy
Please note, delivery does not include furniture and mirrors unless otherwise marked. Furniture and mirrors are 'collection only' are not delivered unless discussed prior with the Flutterbyes Online Team.
Mirrors Marked for Delivery
For mirrors marked as free delivery we enlist the services of Fragilistics Ltd, the only dedicated mirror delivery company to deliver your order.
They endeavour to deliver all goods within 6 working days, although some products may take longer.
This is a single man delivery service & assistance may be required at the delivery address. Upon placing your order you will receive an email notifying you of your estimated delivery date. At the earliest opportunity, you will be advised of the exact day delivery will happen. Our driver will call 30-60 minutes prior to delivery subject to the correct telephone number being supplied with your order.
All Other Items
For all other items, we use UKMail, Inpost & My Hermes, this offers you a signed for delivery service so you can shop with confidence.
- Tracked delivery: Delivered 3 to 5 working days: £3.99
- Orders over £50.00: Delivered 3 to 5 working days: FREE
In most cases, orders placed will be dispatched within 2 working days, and then delivered within 2 to 3 working days.
Unfortunately we do not dispatch orders outside the UK & Non-UK Mainland, including BFPO address.
We aim to dispatch orders daily with exception to weekends & bank holidays. At peak times such as Christmas we cannot guarantee your order will be dispatched the same day as the order was placed, but we will endeavour to try our very best!
We cannot be held responsible for any delays caused by our courier services, nor can we be responsible if you have gave us an incorrect shipping address or asked to leave with a neighbour and not received your parcel when we have the delivery confirmation.