Categories
Delivery Information
We dispatch orders every day except weekends and Bank holidays, orders received before 3.30pm each day will be dispatched the same day , orders received after 3.30pm will be dispatched the following day except from Saturdays and bank holidays and then goods will be dispatched the next working day wherever possible.
Items ordered up to a value of £49.95 will be charged at a rate of £2.95 per order for UK mainland.
Items ordered at a value of £50.00 and above will be FREE POSTAGE in January for mainland UK delivery address only, , (we reserve the right to send items out with the Royal mail as well as City-link)
We use City Link couriers to dispatch 90% of our orders, this guarantees next day delivery (except from weekends) every package will need a signiture before City Link will leave it with you , the only exception to this is if you give us specific delivery details when you order i.e "leave behind the gate" if this is the case we cannot be held responsible for lost or stolen items and we will not replace or refund any items that do not have a valid signiture. More details regarding City Link policy at bottom of the page.
We also use Royal mail to dispatch items, these will also need to be signed for, so please choose a delivery address where some-one will be in to sign for goods.
Please make sure you use a delivery address where some-one will be in and your package can be signed for.
Contact Details
Postal address
Flutterbyes
261 the Glades shopping centre
Bromley kent
BR1 1DN
GO GREEN...We recycle 90% of our box's and packaging, this helps keep costs down for us and you but mainly for the environment. It seems pointless buying in new spic and span boxes. They may appear more attractive on delivery but will end up as even more rubbish.
CITY LINK FACTS
When will my parcel(s) be delivered?
If you are expecting a delivery from City Link you can Track your Parcel(s) online once you have a City Link consignment number or Customer reference number from your supplier.
Please note our next day deliveries are made any time between 07:30 and 17:30, unfortunately we are unable to provide more specific ETA's.
What is a Consignment Number or Customer Reference Number?
Each collection booked with City Link is given a number for identification purposes and we call this the Consignment number. Your supplier will also often allocate a reference number to your parcel(s) and this is known as the Customer reference number. You can use either the consignment number or Customer reference number to Track your Parcel
Can I arrange to have my parcel(s) delivered to a different address?
We receive the delivery address from our Customers, your supplier. If you wish to change the delivery address then you will need to contact your supplier to see if this is possible. If your supplier agrees to change the delivery address then they will inform us of the change and we will act accordingly.
Can I reschedule the delivery of my parcel(s)?
If we attempt delivery on a day that you are not available we will automatically try again the next working day (excluding Saturdays). If you wish to receive your delivery on a different day please call us on the telephone number on the bottom of the card left by our driver or Track Your Parcel
Can I arrange to have my parcel(s) redelivered?
We always attempt to deliver your parcel(s) twice.
If we are unsuccessful on the first attempt then we will automatically try again on the next working day (excluding Saturdays). If you wish to receive your delivery on a different day please call us on the number on the bottom of the card left by our driver or Track Your Parcel
If we have attempted to deliver your parcel(s) on two separate occasions then it will be necessary for you to collect your parcel(s) from our Depo
My parcel(s) has not arrived as expected, what do I do?
If you have a City Link consignment number or supplier provided Customer reference number please Track your Parcel for more information alternatively please contact us.
Can I arrange to collect my parcel(s) from you?
Yes you can arrange to collect your parcel(s) from your local Depot. For more information and to find the location of your local depot Track your Parcel(s).
If you are collecting your parcel(s) from your local Depot please bring the card left by our driver together with two of the items from the list below:
- Recent utility bill
- Driving Licence
- Passport
- Bank Statement
Wherever possible please bring at least one form of photo id.
I have received a card telling me that I have missed a delivery, what do I do now?
If you have been left a card by one of our drivers please read the instructions on the card. If it is the first delivery attempt our driver will automatically try and redeliver the next working day (excluding Saturdays). If this is the second card you have received then it will be necessary for you to collect your parcel(s) from your local depot. For more information and to find the location of your local depot Track your Parcel(s)
What proof of Identification do I need to collect my parcel?
Please bring the card left by our driver together with two of the items from the list below:
- Recent utility bill
- Driving Licence
- Passport
- Bank Statement
Wherever possible please bring at least one form of photo ID.
Where is my local City Link Depot?
If you need to collect your parcel(s) from your local depot please Track your Parcel online where you will find the depot address, contact details and driving directions, or refer to the card left by our driver. For all of our depot and office addresses please visit Our Locations.
What are your depot opening hours?
Our Parcel Collection Points at most of our depots are open Monday to Friday from 08.00 to 20.00 and 08.00 to 12.00noon on a Saturday for more details visit Our Locations
How long will you keep my parcel before returning it to sender?
We keep all parcel(s) for 5 working days after attempting delivery before returning the goods to sender
