Our Online Return Policy

We always want you to be happy with your purchase. In the event you are ever unhappy with your purchase, we at Flutterbyes want to make sure it is put right. You can simply return the item(s) to us in its original condition, packing and any enclosed documentation within 14 days of receipt. Upon receiving the returned item we will endeavour to refund you within 5 working days.

 

For our mirrors that are delivered, if you are unhappy with your product then a hassle-free collection can be arranged by getting in contact with our Online Team at online@flutterbyes.co.uk

 

Please note:

  • Item(s) will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. Theitem(s) must be returned to the address specified in the delivery note to us in its original condition, packaging and any enclosed documentation.
  • The item(s) purchases is your responsibility until it has reached us. We recommend that you send the item(s) using a delivery service that insures you for the value of the goods.
  • The cost of returning the item to us is your responsibility and will not be refunded.
  • Delivery charges are only refundable where goods are faulty.

Return Address

Flutterbyes

87 Broadway

Bexleyheath

DA6 7JN

 

Return In-Store

Alternatively, any online purchase are able to be returned to any of our stores.

Damaged Items

If your item(s) has been damaged in transit, please email a photograph to online@flutterbyes.co.ukwithin 24 hours of receiving the item.

Further Questions?

If you have any further questions regarding our returns policy please feel free to contact us

Customer Testimonials

Thank you so much for your help, customer service was fantastic, so thank you again!

Emily

Hi, I received this today and all looks good thanks again for excellent customer service

Louise

I made an enquiry online asking if it was possible to have a delivery made at Bluewater instead of my home, Angie contacted me via email and said what i wanted would be delivered to Bluewater, excellent service, well worth the money paid

Marianne

Fantastic place, could have spent lots of money on Christmas here! Brilliant quality and well worth the money

Alison

I have just received this beautiful ragdoll, a gift for my granddaughter. she is adorable, well made . well wrapped. well done Flutterbyes. you can always be relied upon for a special gift

Maureen G

Fantastic service, excellent product, will be regular customer as so much to choose from both in store and online :)

S.Hill

Clock arrived next day very well packaged, easy to hang and excellent quality, would recommend

Mark

I had to get this as it really suits my family ! great service fast delivery thanks

Sophie

Love it ,came very fast and much cheaper than other shops. Would shop here again . Ps love the stuff you sell thanks

David B